Welcome to the Onzus Help Center!

How to install fonts?

For Mac: Open up Font Book. If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Then, select all of the font files and drag and drop them into Font Book.

For Windows: If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Right click on one of the font files so that the menu opens up. Click Install.

Fonts are stored in the C:\Windows\Fonts folder. Another way to add fonts is by dragging them directly into this folder.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling "install custom fonts on [insert the app name you want to use the fonts in]" to get more specific instructions on how to install them in your specific app.

Install Error: Unsupported Format

General: Use the OTF format to install fonts on your computer. OTF is the most popular and modern format.

Website Fonts: If you want to use the fonts on a website, e.g. on a CMS like Wordpress, Webflow, and Squarespace, use the WOFF/2 format. WOFFs are smaller in size which will make your site load faster.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling "install custom fonts on [insert the app name you want to use the fonts in]" to get more specific instructions on how to install them in your specific app.

What format should I use? OTF or WOFF/2?

Font files come in different formats.

Select .OTF file if you'd like to use the fonts on your computer in other programs, such as Adobe Illustrator or Photoshop. Canva also accepts .OTF files if you want to add them to your brand kit.

Select .WOFF/.WOFF2 if you want to use the fonts on your website. Modern browsers will only need WOFF2 but we will give you both file types to ensure compatibility with older browsers, e.g. older Internet Explorer or Safari versions.

.OTF versus .WOFF/.WOFF2: WOFF formats are a compressed version of .OTF files so that the fonts load faster on websites. WOFF2 is an evolution of WOFF and is ~30% more compressed.

Other font file formats are TTF, EOT, and SVG. These formats are not needed or supported anymore. For questions, please email support@Onzus.shop

How do I get my font files delivered?

After your purchase, you'll get a link to your font file/s.

Click to download and follow the install instructions.

Didn't receive font download link

Your font download link will come in an email. Usually, it takes 2 minutes but sometimes it can take up to 15 minutes. Double-check your Spam and other possible Inbox folders. If no email comes in or if you added the wrong email address to your order, email support@Onzus.shop with your order number and I can resend the email.

Font not showing in Keynote

Close and reopen Keynote, then in the top menu open Format > Fonts > Show Fonts and make sure "All Fonts" is selected.

What's your return policy?

Returns

If you're not happy with the product, you can request a refund within 14 business days. Please email support@Onzus.shop.

Please note that once the item is refunded, you cannot use the font or fonts anymore and all copies of the files must be deleted.

Font bundles cannot be returned.

Refunds

Once the refund is approved via email, you'll be automatically refunded on your original payment method within the next 2–3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've sent your return, please contact us at support@Onzus.shop.